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FITBOXX FITBOXX Welcome

 Contact No:
(852) 8104 - 5000

Frequently Asked Questions

"We know it, we use it, so we sell it!" , feel free to contact us should you have any enqiries on our products or purchase procedure.

Contact Info: 

Tel: (+852) 8104-5000

Email:buy@fitboxx.com

Live Chat

 

Q1. How to purchase on fitboxx.com?

By credit card:

1. Click "Add to cart" button to add the item you would like to purchase, and edit the quantity in the Shopping cart page.

2. Login/Register by email or Checkout as Guest.

3. Fill in the Billing Information, Shipping Information and Shipping Method.

4. Choose "AsiaPay's PayDollar" as the Payment Method, click "CONTINUE" and then click "PLACE ORDER".

5. Choose your credit card type or payment method.

6. Fill in your credit card information and finished the check out.

Cash on delivery:

1. Click "Add to cart" button to add the item you would like to purchase, and edit the quantity in the Shopping cart page.

2. Login/Register by email or Checkout as Guest.

3. Fill in the Billing Information, Shipping Information and Shipping Method.

4. Choose "Cash On Delivery" as the Payment Method, click "CONTINUE" and then click "PLACE ORDER".

5. You will receive a confirmation email and our customer service department will contact you as soon as possible.

 

Q2. May I ask more before purchase?

Absolutely, you can contact our customer service team by:

1. Live Chat

2. In the "CONTACT US" page

3. Call us at 8104-5000

4. Email us by buy@fitboxx.com

Our customer service team will contact you as soon as possible.

 

Q3. Do you accept credit card instalment?

With purchase amount HK$2000 or above, our physical branch stores (not applicable in Online Store) accept 6 months or 12 months installment with credit card issued by HSBC.

 

Q4. Do you provide free delivery?

With purchase amount HK$300 or above, we provide free delivery service within Hong Kong region.

For overseas delivery:

Order amount above HK$1000: Free delivery*

*except for large equipments

 

For order amount below HK$1000, the following shipping fee apply:

Mainland China: HK$350 
Taiwan: HK$350 
Macau: HK$350
Other countries: HK$480

 

Q5. Delivery in Hong Kong is free of charge?

We provide free delivery to Hong Kong customers in most of the areas. However, extra charge will be imposed to some designated remote areas (Including but not limited to Discovery Bay, Tung Chung and Ma Wan)and the outlying islands of the Hong Kong Special Administrative Region (Including but not limited to Cheung Chau, Peng Chau and Lamma Island).

 

Q6. Will extra charge imposed if there is no elevator in the building of the delivery address?

Depends on the size and type of the product, please contact our customer service team before purchase.

 

Q7. How long will I receive my order?

It depends on the location of the delivery address, mostly around 1-3 working days.

 

Q8. What should I do if I cannot receive my ordder?

Please contact our customer service team immediately by phone 8104-5000 or e-mail to buy@fitboxx.com

 

Q9. What should I do with after sales service within the warrenty period?

We truely understand the importance of after sales service, please email to us by buy@fitboxx.com or call us at 8104-5000, we will assist you the best way possible.

 

Q10. Can I check the stock level in your physical stores of the items I wish to purchase?

Due to space limitation, we keep a limited stock level in our physical stores , there are only display items for large equipments, e.g. treadmills

Please contact our customer service team to reserve your products should you wish to buy at our physical stores or place order online.

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