If the products received are defective, FitBoxx accept exchange of products within 7 days of purchase. After 7 days, customers can request for maintenance under the warranty policy of specific product.
Customers can contact us for exchange by:
E-mail : firstname.lastname@example.org
Tel. : 8104-5000
Terms of Conditions:
1. All products are non-refundable.
2. If the products in any used conditions or damaged by customers, FitBoxx reserves the decision to cancel the request of exchange.
3. Customers please keep all the packages, all the parts of products and receipts.
4. Hong Kong customers:
For self pick-up items, customers can go to our store with the products for exchange.
For delivery order items, we will arrange our courier for items pick-up.
5. Overseas customers:
Customers please return the products to our customer services center. The shipping cost from the customers address to our customer services center will be bore by customers.