The Association is pleased to announce the results of the HKRMA Mystery Shopper Programme conducted from July to September 2017 and recognize FitBoxx as the outstanding achievements of the "Service Category Leaders". 

 

     
     
Specialty Stores
     
     







 

List of Awards


Programme Details

Introduced in 1996 by Hong Kong Retail Management Association (HKRMA) as a service performance benchmarking tool for retailers, the Mystery Shopper Programme (MSP) has helped a wide array of retail brands to enhance their service performance by collecting, analyzing, and gauging a comprehensive coverage of service data and information through mystery assessment visits. 

The Programme aims to acknowledge retail brands showing outstanding service performance by complementary seasonal and annual award schemes, and to uplift Hong Kong’s retail service standard as a whole. 

 
 
Features
 
 
 
 
 
Benefits
  • To review and enhance service performance by using objective assessment tool
  • To gauge a comprehensive coverage of service data and information through the assessment report
  • To identify the ranking of service performance among industry peers